Mirra Series III (NCF III):
Mirra Series 3 gives small-to-medium contact centers – as well as multi-site installations – the recording and integrated agent quality management capabilities they need to enhance customer satisfaction. In fact, it offers everything you’d expect from a large contact center solution, without compromises.
Wordnet Series IV:
Wordnet Series 4 is your immediate answer to high-density audio storage. Yet it’s much more, with flexible recording options, advanced technology for extensive audio analysis and in-built scalability, all of which make it a future-proof digital multimedia recording platform.
Mirra IV:
Mirra® IV is an audio recording solution specifically designed for small and mid-sized operations in the public safety, transit, financial and call center sectors. Mirra IV combines the latest technology and robust features into a single-box communication recording solution that offers low cost of ownership and is easy to install, use, and maintain. Mirra IV can capture as few as 4 or as many as 48 channels of mixed analog, digital, telephony or radio communications, and is designed with investment protection in mind, incorporating NICE leading-edge technology with a robust and secure Linux operating system.
VoIP Logger:
As organizations move towards IP telephony environments, NICE the leader in recording technologies has enhanced its proven and reliable NiceLog® platform to capture IP telephony interactions.NICE VoIP recording enables your organization to follow a smooth migration path for handling VoIP calls while providingFull-Time Recording, Quality Management or Record-On-Demand solutions. NICE VoIP supports H323, the most widely deployed VoIP gateway, and is also fully integrated with NICE’s Customer Experience Management (CEM) Platform.
VoIP recording enables organizations to serve customers across new communication channels, while capturing and analyzing interactions for compliance or quality management. With NICE VoIP, every recorded interaction becomes an opportunity to enhance customer experiences in ways that reduce liability and increase customer satisfaction.
